Shipping times / policy

Shipping time ETA:

• 2 Day Shipping (~2 Business days, of course!)
• US, Canada, EU, and UK Standard Shipping (3-5 Business days, average)
• Standard International Shipping (6-20 Business days, depending on destination)
• Expedited International Shipping (3-5 Business days, average)

Carriers vary based on location, and include but are not limited to USPS, UPS, FedEx, and DHL. If you need a specific carrier, please email us BEFORE PLACING YOUR ORDER. Include information on a required carrier and issues you / your country have had in the past.

Any order placed after 5pm PST Monday through Friday will not process until the next Business day.

For international shipments - once a shipment clears Customs, it can sit in customs for up to 6 weeks until they are required to notify you. Definitely check your local post office / customs office, and see if it is being held there; VAT fees may also apply (see our Shipping: fees and taxes article). With COVID-19, there is a good chance that your local courier may require you to pick up your shipment instead of them delivering to your address. This varies by region.

We STRONGLY urge you to check our Where to Buy page and - whenever possible - shop locally to avoid long delivery times. We know it looks cheaper to purchase directly from us, and we appreciate your wanting to support us directly, but you may end up paying more and waiting longer than you would shopping locally. So please, support your local businesses!

Contact us within seven (7) days of your last tracking update if an order is lost or stolen. You may be eligible to have the item replaced depending on circumstances and carrier information.  FYI, only our headphone orders have signature confirmation.